1. Processing Time
Most standard orders are processed and shipped within 5–10 business days. Custom or oversized products may take 10–15 business days.
2. Shipping Carriers
We use trusted carriers such as UPS, FedEx, and freight services to ensure safe and timely delivery of your products.
3. Shipping Locations
We currently ship across the continental United States. Select international destinations are supported upon request.
4. Shipping Costs
Shipping fees are calculated at checkout based on order size, weight, and destination. Promotional free shipping may apply to eligible items.
5. Tracking Information
Once your order ships, a tracking number will be emailed to you so you can monitor your shipment’s progress.
6. Delivery Timeframe
Delivery times vary depending on the product type and destination but typically fall within 7–14 business days after shipping.
7. Damaged or Lost Items
If your order arrives damaged or is lost in transit, contact us within 7 days at support@luxurygameroomtables.com so we can file a claim and resolve the issue.
8. Missed or Refused Deliveries
If a delivery is missed, rescheduling may be required. Refused shipments may be subject to return shipping charges and restocking fees.
9. Freight Deliveries
Large items may be delivered by freight. The delivery company will contact you to schedule a drop-off time. Signature may be required.